“Thank goodness, we’ve been looking everywhere,” Coles wrote.
Last year, Coles provided a tongue-in-cheek response to a customer who found a caterpillar in his capsicum.
Telstra is not the first business to try to use humour when dealing with a customer complaint “The leader of our customer service team in Adelaide is contacting Ms Murphy to apologise and assist in resolving her service issues.”īusiness should stay clear of memes when responding to serious customer complaints “Clearly the interaction with Ms Murphy was unacceptable in this instance and this is not the experience that we want our customers to have,” the spokesperson said.
A Telstra spokesperson told The Daily Telegraph the interaction was not the appropriate way to handle the situation.
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